This page explains what mywin does with your information from the moment you register to the day you close your account. It covers the website, the mywin app for Android, live chat and every promotion you claim. Malaysian data protection law sets the floor for all of it. Where mywin goes further than the law asks, this page says so in plain words.
What We Collect When You Open an Account
Registration asks for your full name, national identity card number, date of birth, mobile number and home address. Some of this is matched against the bank account you nominate, which is why the name has to be exact. A misspelled surname is the most common reason a first withdrawal sits in review for longer than it should.
After that, mywin records how the account is used: the pages you open, the games you launch, round results, wallet entries and the times you log in. Live chat transcripts are kept too, so a question about a missing deposit or a locked bonus can be checked against what was actually said rather than rebuilt from memory.
Handling Money Details From Local Wallets
When you deposit from RM10 through a local wallet, the provider confirms that a payment happened and passes back a reference number. It never hands over your wallet PIN or your online banking password. Here is what each method sends to mywin.
| Method | What reaches mywin | What we never see |
|---|---|---|
| Touch ’n Go eWallet | Wallet reference, amount, date and time | Your wallet PIN or stored balance |
| DuitNow | Transfer reference, sending bank, amount | Your banking login details |
| FPX Online Banking | Bank name, FPX transaction ID, amount | Your bank password or TAC code |
| Bank Transfer | Account name, account number, amount | Anything beyond the statement line |
Every reference is filed against your account ledger. If a transfer goes missing between your wallet and mywin, that line is what lets the team trace it with the provider instead of asking you to explain the whole thing again from the start.
Why We Ask for Your Identity Documents
Before your first withdrawal, mywin has to match the person playing to the person holding the bank account. You can send a copy of your national ID card, your passport or your driving licence. A phone photo is fine as long as all four corners and the printed text are legible.
Checks are usually completed within 6 hours. Until they clear, your balance stays in the account but cannot be paid out. Players often find this the slowest step. It is also the step that stops someone holding a stolen password from emptying your wallet, which is why mywin will not skip it for any account.
What Cookies Actually Do Here
mywin uses a small set of cookies. One keeps you signed in while you move between the lobby and a game. Another remembers your language and currency so the site does not reset on every visit. A third helps spot a login that looks nothing like your usual pattern, such as a new device signing in from another country minutes after you left.
Clearing cookies from your browser signs you out and wipes those preferences. It does not touch your account, your balance or the payment methods saved to your mywin profile.
Who Sees Your Data Inside and Outside mywin
Inside mywin, access is limited by role. A chat agent can see your account status and conversation history but not your full identity document. Finance staff can open payment records when a transaction needs tracing. Each look-up is logged against the staff member who made it.
Outside mywin, details go only to providers doing a defined job: the wallet and banking partners processing a payment, the service that verifies identity documents, and the hosting provider running the platform. Records also go to regulators or police where Malaysian law compels it. We do not sell personal data, and your mobile number never lands on an outside marketing list.
How Long Do We Keep Your Details?
Account details stay for as long as the account is open. Close it and mywin still holds the payment and identity records that Malaysian financial rules require; those cannot be deleted early, even when a player asks.
Everything else goes once it serves no purpose. Game logs, device records and chat history are kept while there is an active account or an open dispute over a transaction, then removed. If you return with a new account later, the old records are not reattached to it.
How We Protect Your Account and Wallet
Traffic between your device and mywin travels over an encrypted connection. Passwords are stored hashed rather than in readable form, and withdrawals can only be sent to a bank account held in your own name.
Some of the protection rests with you. Use a password you have not reused on another site, keep one-time codes to yourself, and tell live chat immediately if your phone is lost or your number changes. mywin support will never ask for your password or for a code sent to your phone.
Ask Us to Show, Correct or Delete Your Data
You can ask for a copy of what mywin holds about you, ask for a correction, ask for deletion, or ask us to stop using your details for promotions. Deletion is carried out wherever no legal duty forces us to keep the record.
Requests are handled through 24/7 live chat. Bring three things so the team can act on the first pass:
- Your mywin account number or the mobile number registered to it
- What you want done: a copy, a correction, deletion or a marketing opt-out
- Which details the request covers, such as a phone number or a chat transcript
The team will run a short identity check before anything is released, so that a request cannot be used to open someone else’s file. Marketing stops as soon as you ask. Account, payment and security notices keep arriving because they are part of running the account.
When This Policy Changes
When mywin changes how it handles data, this page is updated before the change goes live. Anything material is announced inside the account area, and the previous wording stays available on request through live chat. If a new purpose needs your consent, mywin asks for it rather than assuming the old one covers it.
Questions Players Ask About Privacy
Does mywin sell my data?
No. Your details go to payment, identity verification and hosting partners doing a specific job, and to regulators where Malaysian law requires it. Nothing is sold to data brokers or advertising networks.
Can I withdraw without sending an identity document?
No. The first withdrawal needs a match between the name on your account and the name on your bank account. Once that check is done, later withdrawals move through without the same paperwork.
How do I stop promotional messages?
Tell live chat you want to opt out of marketing and it is switched off at the account level. Payment confirmations and security notices still arrive, since those messages protect the account rather than promote it.
What happens to my data if I close my account?
Payment and identity records stay for the period Malaysian financial rules require, and cannot be deleted before then. Game logs, device records and chat history are cleared once no dispute is open.
Opening your first account? Everything on this page applies from the moment you complete mywin registration, and the mywin home page shows the current bonus terms before you deposit.